SpinBase TroubleshootingUpdated 3 years ago
Here are some things to try when troubleshooting the SpinBase. If you still experience a problem, please let us know.
Identifying unwanted noise or volume issues
1. Disconnect the turntable or any other inputs. Is the noise still there?
2. Connect to it as a Bluetooth speaker from your phone and play audio. Is the problem still there?
3. If you are hearing unwanted noise with all inputs disconnected, also check for devices that might be within a few feet such as a Modem or Router. This might be causing interference. You may need to move the SpinBase a few feet away, or move the device causing interference.
4. If everything else fails, try connecting a pair of headphones in the back. Is that working as expected?
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Connecting a Turntable
IMPORTANT: Does your turntable have a PreAmp?
How do I tell if the Turntable has a PreAmp?
The back of the turntable would have two sets of outputs. Line Out and Phono. There would also be a switch to choose Line or Phono.
If your turntable DOES NOT have a PreAmp.
Connect it to the magnetic phono inputs on the SpinBase. The SpinBase PreAmp is on the Phono inputs and will provide the appropriate levels you need. Andover Audio SpinDeck and SpinDeck Max DOES NOT have a PreAmp.
If your Turntable has a Preamp:
Switch the PreAmp on the Turntable to LineIn and connect the Line Outputs of the turntable to the Line inputs on the SpinBase. In this scenario, you are using the PreAmp provided on your turntable and the signal is at an appropriate level.
Or
Switch the PreAmp on the Turntable to Phono and connect Phono out to the Magnetic Phono inputs on the SpinBase. In this scenario, you are using the PreAmp provided on your SpinBase.
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Sound Quality from your Turntable
1. Make sure to connect the ground to the SpinBase if available. Some turntables have the ground within their Red or White RCA cable, which is fine.
2. Your SpinBase might have a switch for Ceramic or Magnetic. Some turntables have a Ceramic stylus/needle, so if you move the switch to match, you'll get a better quality sound for your specific turntable.