Andover Audio warrants products against manufacturing defects and workmanship to the initial purchaser for a period of two (2) years from the date of delivery to customer. Andover Audio will repair or replace the unit as necessary to restore proper o

Andover Audio warrants products against manufacturing defects and workmanship to the initial purchaser for a period of two (2) years from the date of delivery to customer. Andover Audio will repair or replace the unit as necessary to restore proper operation.This warranty covers both parts and labor for the warranty period. The warranty excludes physical damage caused by accident or abuse outside of our control. It also excludes turntable belts and phono-cartridge styli.If you think you need warranty service, please contact us to obtain an RMA (Return Merchandise Authorization) by contacting support@andoveraudio.com.If repair of customer owned product is necessary within the warranty period, the customer is responsible for the cost of one way shipping to Andover Audio at:Andover Audio55 Chase StMethuen, MA 01844Att: Repair Department<p id="isPasted" style="font-size: 16px; margin-right: 0px; margin-bottom: 15px; margin-left: 0px; line-height: 1.6em; caret-color: rgb(51, 51, 51); color: rgb(51, 51, 51); font-family: Roboto, sans-serif;"> <a href="https://andoveraudiosupport.gorgias.help/en-US/shipping-&amp;-returns-87980"></a><a href="https://andoveraudiosupport.gorgias.help/en-US/shipping-&amp;-returns-87980"></a><a href="https://andoveraudiosupport.gorgias.help/en-US/shipping-&amp;-returns-87980">More information about returns and exchanges.</a>

Warranty and Repairs

All Tutorial videos below are also available on YouTube

Tutorials

Andover-One Products. Andover-One - Manual. Andover-One - Quick Start Guide. Andover-One - Easy Setup Video. Andover-One - Complete Setup Video. Andover-One E - Manual. Andover-One E - Quick Start Guide. Andover-One E - Setup Video. Andover-One Upper

<p id="isPasted" style="font-family: Roboto, sans-serif; font-weight: 400; text-transform: uppercase; line-height: 1.5; color: rgb(51, 51, 51); letter-spacing: 2px; text-rendering: optimizeLegibility; margin-right: auto; margin-bottom: 15px; margin-left: 0px; caret-color: rgb(51, 51, 51);"> Andover-One Products<a href="https://cdn.shopify.com/s/files/1/0048/1325/8801/files/Andover-One_Manual_-_Rev_F_-_A1_Renaming_-_New_Illustrations.pdf?v=1711644638" rel="noopener noreferrer" target="_blank">Andover-One - Manual</a><a href="https://cdn.shopify.com/s/files/1/0048/1325/8801/files/Andover_One_quick-start.pdf?v=1711644638" rel="noopener noreferrer" target="_blank">Andover-One - Quick Start Guide</a><a href="https://youtu.be/b2x-KhNmtn8?feature=shared" rel="noopener noreferrer" target="_blank">Andover-One - Easy Setup Video</a><a href="https://youtu.be/JQlSfs6DEds?feature=shared" rel="noopener noreferrer" target="_blank">Andover-One - Complete Setup Video</a><a href="https://cdn.shopify.com/s/files/1/0048/1325/8801/files/Andover-One_E_Manual_-_Rev_B.pdf?v=1711644639" rel="noopener noreferrer" target="_blank">Andover-One E - Manual</a><a href="https://cdn.shopify.com/s/files/1/0048/1325/8801/files/Andover_One_E_Quick_Setup_Rev_A.pdf?v=1711644639" rel="noopener noreferrer" target="_blank">Andover-One E - Quick Start Guide</a><a href="https://youtu.be/ncshvUSH6qQ?feature=shared" rel="noopener noreferrer" target="_blank">Andover-One E - Setup Video</a><a href="https://cdn.shopify.com/s/files/1/0048/1325/8801/files/Andover-One_Stand_manual_-_Rev_4_B_USA.pdf?v=1711644637" rel="noopener noreferrer" target="_blank">Andover-One Upper and Lower Stand - Manual</a><a href="https://cdn.shopify.com/s/files/1/0048/1325/8801/files/Andover-One_Subwoofer_Manual_-_4_-_Rev_D.pdf?v=1711644637" rel="noopener noreferrer" target="_blank">Andover-One Subwoofer - Manual</a><a href="https://cdn.shopify.com/s/files/1/0048/1325/8801/files/Andover_One_Genuine_Wood_disclaimer.pdf?v=1711644636" rel="noopener noreferrer" target="_blank">Andover-One series - Genuine Wood Disclaimer</a><a href="https://www.youtube.com/watch?v=1FuRCzRiLRg" rel="noopener noreferrer" target="_blank">Andover-One and One E - Repack for Return or Repair Video</a>Spin Products<a href="https://cdn.shopify.com/s/files/1/0048/1325/8801/files/2033RA-Spinbase_MAX_manual.pdf?v=1711644981" rel="noopener noreferrer" target="_blank">SpinBase MAX - Manual</a><a href="https://cdn.shopify.com/s/files/1/0048/1325/8801/files/1345RB-Spinbase_Manual_V10_60a04175-372f-4294-8206-329db0ea3951.pdf?v=1711644981" rel="noopener noreferrer" target="_blank">SpinBase - Manual</a><a href="https://cdn.shopify.com/s/files/1/0048/1325/8801/files/Spinbase_-_Quick_Start_Guide_-_rev9.pdf?v=1711644981" rel="noopener noreferrer" target="_blank">SpinBase - Quick Start Guide</a><a href="https://cdn.shopify.com/s/files/1/0048/1325/8801/files/2851RA_-_Spinbase_2_manual.pdf?v=1741978753" rel="noopener noreferrer" target="_blank">SpinBase 2 - Manual</a><a href="https://cdn.shopify.com/s/files/1/0048/1325/8801/files/Spindeck_MAX_Manual_-_Rev_A1_6a0ec5fe-dbc2-4db1-a9c8-00f52837f7b1.pdf?v=1711644981" rel="noopener noreferrer" target="_blank">SpinDeck MAX - Manual</a><a href="https://cdn.shopify.com/s/files/1/0048/1325/8801/files/2210RB_Spindeck_2_Manual_Revised.pdf?v=1711644981" rel="noopener noreferrer" target="_blank">SpinDeck 2 - Manual</a><a href="https://youtu.be/rIhrqVd2MJk?feature=shared" rel="noopener noreferrer" target="_blank">SpinDeck 2 - Setup Video</a><a href="https://www.youtube.com/watch?v=hhiKQQy2B3A" rel="noopener noreferrer" target="_blank">SpinDeck 2 - Repack for Return or Repair Video</a><a href="https://cdn.shopify.com/s/files/1/0048/1325/8801/files/Spinstand_Manual_Rev_C.pdf?v=1711644981" rel="noopener noreferrer" target="_blank">SpinStand - Manual</a><a href="https://youtu.be/xTA72VABVmo?feature=shared" rel="noopener noreferrer" target="_blank">SpinStand - Setup Video</a><a href="https://cdn.shopify.com/s/files/1/0048/1325/8801/files/Spinsub_Manual_Final.pdf?v=1711644981" rel="noopener noreferrer" target="_blank">SpinSub - Manual</a>SpinStage Products<a href="https://cdn.shopify.com/s/files/1/0048/1325/8801/files/2300RA_-_SpinStage_Manual_V2.pdf?v=1711643625" rel="noopener noreferrer" target="_blank">SpinStage - Manual</a>Songbird Products<a href="https://cdn.shopify.com/s/files/1/0048/1325/8801/files/Songbird_HR_HRA_Manual.pdf?v=1711645626" rel="noopener noreferrer" target="_blank">Songbird HR - Manual</a><a href="https://cdn.shopify.com/s/files/1/0048/1325/8801/files/Songbird_Manual_REVC_0164ef08-ced0-4ec3-a6f9-5dd56b5f8959.pdf?v=1711645625" rel="noopener noreferrer" target="_blank">Songbird - Manual</a><p id="isPasted" style="margin-right: 0px; margin-bottom: 15px; margin-left: 0px; font-size: 16px; line-height: 1.6em; caret-color: rgb(51, 51, 51); color: rgb(51, 51, 51); font-family: Roboto, sans-serif;">Speakeasy Products<a href="https://cdn.shopify.com/s/files/1/0048/1325/8801/files/Speakeasy_4_manual_Rev_B.pdf?v=1741978618">SpeakEasy 4</a>

Documentation

Andover Audio Policies. 60 Day Home Trial. Andover Audio provides customers 60 days to audition products in their home. When will it ship?. We generally fulfill all orders by 4pm each business day.  If the item is out of stock, we update the site to

Andover Audio Policies 60 Day Home TrialAndover Audio provides customers 60 days to audition products in their home.&#xA0;When will it ship?We generally fulfill all orders by 4pm each business day. &#xA0;If the item is out of stock, we update the site to prevent the order. &#xA0;Our Free Shipping option is UPS Ground, which is 3-5 days, with limited exceptions. &#xA0;Free Ground Shipping is unavailable to the following regions:<blockquote id="isPasted" style="line-height: 1;"><ul><li>Alaska</li></ul></blockquote><blockquote><ul><li>American Samoa</li></ul></blockquote><blockquote><ul><li>Micronesia</li></ul></blockquote><blockquote><ul><li>Guam</li></ul></blockquote><blockquote><ul><li>Hawaii</li></ul></blockquote><blockquote><ul><li>Marshall Islands</li></ul></blockquote><blockquote><ul><li>Northern Mariana Islands</li></ul></blockquote><blockquote><ul><li>Puerto Rico</li></ul></blockquote><blockquote><ul><li>U.S. Virgin Islands</li></ul></blockquote><blockquote><ul><li>Armed Forces Americas</li></ul></blockquote><blockquote><ul><li>Armed Forces Europe</li></ul></blockquote><blockquote style="line-height: 1;"><ul><li>Armed Forces Pacific</li></ul></blockquote> &#xA0;If you may not be available to receive it? UPS offers a free service called MyChoice where you can make special delivery choices including signature in advance.For high value items ($499+), shipping will include signature required for delivery to prevent lost and stolen packages.ExchangesWithin 60 Days, we will also exchange any unit if you encounter a problem which cannot be resolved. If you did not purchase directly from us, your dealer will honor the exchange.Return PolicyYou may return products that are complete and like new for any reason within 60 days of original purchase. Returns are not accepted after 60 days. Our 60 day return policy only applies to Andover Audio products that were purchased directly from <a data-fr-linked="true" href="http://www.andoveraudio.com">www.andoveraudio.com</a>. Some other exclusions may apply (see Important Details below).Refunds will be processed within 3-5 days. &#xA0;Refunds must be issued on the same credit card, debit card, or other form of payment used in the original transaction. &#xA0;Products returned without an authorization and RMA# will be refused.Items Must Be in Like-New ConditionAndover Audio may refuse customer return or charge a restocking fee (up to 20%) when the return item is not &#x201C;like-new&#x201D; condition and/or properly packaged. &#xA0;Other conditions that may result in a refusal or restocking fee include, but are not limited to:&#x2022; A different serial number than the one Andover Audio originally shipped.&#x2022; Missing parts or the original product packaging material&#x2022; Damage because it was improperly packaged for return shipment&#x2022; Damage from drops, spilled liquid, or mishandling.We do not currently ship outside of the U.S. and we cannot accommodate returns or exchanges from outside of the U.S.How to Return/ExchangeGet Return InstructionsEmail us at <a data-fr-linked="true" href="mailto:support@andoveraudio.com">support@andoveraudio.com</a> to initiate the RMA process and receive your return/exchange shipping instructions. In your email, please include your reason for wanting to exchange/return so we can assist you in the best way possible.<p id="isPasted" style="margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font-style: normal; font-variant-caps: normal; font-stretch: normal; font-size: 12px; line-height: normal; font-family: Helvetica; font-size-adjust: none; font-kerning: auto; font-variant-alternates: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-position: normal; font-feature-settings: normal; font-optical-sizing: auto; font-variation-settings: normal;">What is the return policy for Buy with Prime Orders?<p style="margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font-style: normal; font-variant-caps: normal; font-stretch: normal; font-size: 12px; line-height: normal; font-family: Helvetica; font-size-adjust: none; font-kerning: auto; font-variant-alternates: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-position: normal; font-feature-settings: normal; font-optical-sizing: auto; font-variation-settings: normal;">Some Buy with Prime orders are eligible for return. Click here to start the return process for Buy with Prime orders. For more information on the return policy for Buy with Prime orders, see <a href="https://www.amazon.com/gp/help/customer/display.html?nodeId=15015721&amp;ref=MS&amp;utm_medium=website&amp;utm_source=ref-domain" rel="noopener noreferrer" target="_blank">About Our Returns Policies</a> Pack your items carefullyTo avoid any deductions from the refund, all returns must be in new condition and must include the original packing material, outer carton, all accessories which may include power cords, remote control, connecting cables, and instruction manuals.Attach Shipping LabelYou will receive a UPS shipping label via email from our support team. &#xA0;After removing or marking out any original packaging labels, print and securely tape your label to your return package. &#xA0;For returns and out of warranty repairs, the cost of the return shipping label will be deduced from the refund amount.Drop at your nearest UPS locationTake your packaged and labeled return to any official UPS drop-off site. &#xA0;For the locations nearest you:&#x2028;UPS &#x2013; visit <a data-fr-linked="true" href="http://www.ups.com" rel="noopener noreferrer" target="_blank">www.ups.com</a> or call 1-800-742-5877&#xA0;How will I know if you&apos;ve received my returnWe will email you confirming that the return was processed. &#xA0;You can trace your package using the tracking number on the return label provided to you.How long does it take Andover Audio to process my return / exchangeAfter your product is received, we normally process your exchange / refund within 3-5 business days.Refunds (if applicable)&#xA0; Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.&#xA0; If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds (if applicable)&#xA0; If you haven&#x2019;t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you&#x2019;ve done all of this and you still have not received your refund yet, please contact us at <a data-fr-linked="true" href="mailto:support@andoveraudio.com">support@andoveraudio.com</a>. ExchangesFor in-warranty product issues, an exchange may be granted by our Support Team. &#xA0;The return of the original unit will follow the same process stated above for a &#x201C;return&#x201D;. &#xA0;Once the original unit is received and inspected, a replacement unit will be sent. &#xA0;For Exchange cases, all shipping costs are covered by Andover Audio.&#xA0;International ShippingWe do not currently ship outside of the US. We look forward to serving you in the future. Sign up to our email list at <a href="http://www.andoveraudio.com" rel="noopener noreferrer" target="_blank">www.andoveraudio.com</a> for upcoming information about shipping to your country.&#xA0; <a href="http://www.andoveraudio.com">return to www.andoveraudio.com</a>

Customer FAQ

Warranty and Repairs

Tutorials

Documentation

Shipping & Returns